CONCERT FAQs

Ticketmaster.com is the exclusive ticket provider for all ticketed Chateau Ste. Michelle Summer Concerts. Tickets are only available to purchase online.

WARNING TO FANS: Don’t be duped! Tickets purchased from sources other than Ticketmaster may not be valid. Chateau Ste. Michelle is unable to honor or replace invalid tickets.

FAN-TO-FAN RESALE - Ticketmaster now offers fan-to-fan ticket resale options for customers to resell previously purchased tickets directly and safely to other consumers via the Ticketmaster website giving ticket holders opportunity to recuperate ticket costs if they are unable to attend. Fan-to-fan resale tickets are verified purchases and guaranteed by Ticketmaster. These could be made available on select shows when tickets sell out and are subject to artist approval. Learn more at ticketmaster.com.

We are implementing additional ticketing options for the Summer Concert Series through Ticketmaster’s Official Platinum Seats. Official Platinum Seats are premium tickets to concerts made available by artists and event organizers. Ticketmaster's Official Platinum seat program enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. The goal is to give fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true market value. 

Ticketmaster service fees vary depending on the type of purchase you choose—online, phone, mail order, etc. If purchasing day of show at the winery, the service fee is $6.00. 

Tickets are non-refundable except in the event of a concert cancellation, in which case tickets are refundable at the original point of purchase. Please contact Ticketmaster directly for lost tickets purchased from Ticketmaster.

Due to artist contracts and venue capacity regulations a ticket is required for children three years of age and older attending a performance (no exceptions). Children age two or younger are free with a ticketed adult in the general admission area. Reserve Seating requires a ticket for all guests.

Ticketholders will enter through metal detectors upon entry and all bags are subject to search. Please be prepared to remove all metal objects from your pockets to make searches go quickly. 

See: Acceptable Items vs. Items Not Permitted

We strongly recommend bringing fewer items to get into the Amphitheatre faster. Accessible entrances are available at both the north and south gates.  

Entry requirements are subject to change. By purchasing tickets to this event you agree to abide by entry requirements in effect at the time of the event. Check the venue website leading up to your event for the latest protocols.

Acceptable Items:

• Camping chairs (see “CHAIRS/CONCERT SEATING”) if sitting in General Admission
• Picnic food carried in tote bags, small backpacks or hard or soft sided coolers no larger than 14”x14”x14”. All guests are allowed one item (bag or cooler) per person, plus one chair if sitting in General Admission/Lawn. Reserve ticket holders are not permitted to bring in chairs as seating is provided. Purses will be counted as an item unless they can fit inside a bag. Blankets will need to be removed from bags going through security check points.
• Blankets do not count as an item. Guests can bring one blanket, one chair, as well as a bag or cooler. Blankets must be carried outside of bags through security check points.
• Unopened wine bottles (must be purchased at the winery), empty non-glass drinkware, unopened non-alcoholic beverages and/or empty water bottles. There are two water refill stations inside the Amphitheatre 
• Umbrellas only prior to the performance(s) and during intermission, or during heavy rain only and must be put down during weather breaks
• Service Animals
• Strollers used for transporting children only

Items Not Permitted:

• Outside alcoholic beverages, including wines not purchased at the winery
• Bags, backpacks and hard or soft sided coolers larger than 14"x14"x14". Each attendee is permitted one item (bag or cooler), plus their chair if sitting in General Admission
• Reserve ticket holders are not permitted to bring in a chair, as seating is provided
• Glass other than wine bottles purchaed at the winery is prohibited in our Amphitheatre, all containers including drinkware must be non-glass
• Wagons, carts or coolers with wheels
• Tables of any size
• Tents and canopies
• Opened water, wine bottles or nonalcoholic beverage containers. Please note that wine cannot be in drinkware going through the Amphitheatre gates. Wine bottles purchased onsite will also need to be sealed going through the security check point at the gates.
• Industrial camping backpacks, duffel bags, and luggage
• Cannabis consumption, and illegal drugs/substances or drug paraphernalia
• Weapons including but not limited to firearms, explosives, stun guns, handcuffs, brass knuckles, clubs, batons, pepper spray, tear gas
• Open flames, barbecues, fireworks, and candles
• Any type of knife – including cheese and butter knives. Please cut your charcuterie at home!
• Flash cameras, professional cameras, digital cameras with zoom lenses, and tape/video recording devices
• Frisbees, balls/beach balls
• Drones and laser pointers
• Selfie sticks
• Wine stake holders
• Animals and pets

Alcoholic beverages consumed on the winery grounds must be purchased at the winery as required by the Washington State Liquor Control Board (WAC 314-24/RCW 64-04-011). No other beer, spirits or wine brands are permitted anywhere on the winery grounds and will be confiscated. All coolers and bags will be checked upon entry to the Amphitheatre.

Chateau Ste. Michelle wines, a small selection of local beers and a variety of fresh food items from northwest vendors are also available for purchase in the Amphitheatre at each show.

On-Field Food Vendors:

• Nutty Squirrel
• Bar Dojo
• Wood Shop BBQ
• Burger Shack
• Isidro's

Lawn/General Admission
Lawn/General Admission (GA) seating is festival-style and “first come, first served” on the sides of the Amphitheatre lawn.
 
Reserve seating
Reserved Seating is located directly in front of the stage and features designated seating provided with ticket purchase.

Reserve Lawn Seating
Behind Reserve seating, Reserve Lawn seating is available  with designated low-backed chairs provided with ticket purchase.  

Important: Blankets and/or low-backed chairs are permitted anywhere in GA seating. High-backed chairs (seat higher than 12” from the ground or the top of the back is taller than 32" from the ground – excluding wheelchairs) are only permitted in “High Back Chair” areas.

For more information on approved options, please see our Chair Guidelines. 

Forgot your Chair? 
Chair Sales
Low-back chairs are available for purchase in the tasting room and in the wine tent on the concert field.  
 
Chair Rentals
Lawn chair rentals are now available at Chateau Ste. Michelle on concert days. The cost to rent is $20 per chair and only permitted in the high back chair sections of the venue. Guests can pre-order online here or onsite on show day at the Upgrade Hut next to the North Gate entrance inside the venue.

Most ticket holders will be allowed into the Amphitheatre approximately two hours before the concert is scheduled to start.

There are two gates that allow entry to the Amphitheatre. The North Gate is located in front of the winery and the South Gate is located in the back of the property. The South Gate is about a 5-8 minute walk around the northeast side of the property. Guests parking onsite are welcome to ask the parking staff to be parked near this gate.

Ticketed individuals with disabilities and one ticketed companion will be allowed to enter the Amphitheatre through the designated ADA line at each gate.

Please be aware that re-entry is not permitted.

The Amphitheatre is a non-smoking venue. Smoking is not permitted inside the Amphitheatre. Please note that re-entry is not permitted.

All concerts are performed outside and held RAIN or SHINE. Please dress for the weather. There is no covered seating. General admission seating is on the lawn. Shade umbrellas are permitted only prior to the performance(s) and during intermission. Normal rain umbrellas will be permitted during heavy rain only and must be put down during weather breaks.

Every guest is allowed to enjoy the concert in their own personal space by sitting or standing. If you or someone that you witness is being harassed, please find a security staff member to assist and address the situation.

Due to our various food preparation permits, pets are not allowed inside the winery gates. If you are traveling with a pet, please know pets are not allowed to be kept inside of cars during the concert. Our parking lot does not have shade and on warm days cars become dangerously warm.

Service Animals are permitted in all public areas of the grounds. A Service Animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability and does not include emotional support, comfort or companionship animals.  Service Animals must be housetrained and must be kept under control at all times while on Chateau Ste. Michelle property. Service Animals exhibiting behavior that creates a risk to persons or property may be subject to removal.   

Carpooling and ride share services are encouraged for guests.

Limited on-site parking is available for purchase, prices may vary and payable via credit card only. if you have pre-paid for parking, please make sure to have your parking ticket on your phone to scan upon arrival at the venue.

Offsite parking is available for $20 per car beginning 3 hours before the start of the show at the following address: 15300 Redmond-Woodinville Road NE, Woodinville WA, 98072.

Shuttles to and from this offsite parking location to the South Gate entrances are available for guest use.

Please stop by the Will Call tent at the North Gate for taxi phone numbers. We encourage all attendees to plan ahead and designate a driver so everyone gets home safely.

Due to traffic restrictions and parking management, ride-share vehicles are unable to access the winery property for approximately 45 minutes after the end of concerts and must pick up outside the property on 145th street. The ride-share pickup point is approximately a 5-minute walk from the Amphitheater gates on a paved path.

Guests that prefer not to walk to the outside of the property are welcome to wait until cars parked onsite are clear of the winery gates before calling a car service.

Bicycle racks are available in several locations on the winery grounds.

Tickets for ADA Reserved seating is available for purchase through Ticketmaster for guests who require accommodation. There are accessible routes throughout the Amphitheatre to venue amenities from both the Reserve and Lawn/General Admission seating areas.

Ticket holders with a disability, along with one companion, can access the Amphitheatre through the designated ADA line at either gate. Any additional members of a party will enter with the general public.  

ADA parking is available near both the south and north entrance of the amphitheater. Please ask the parking attendants to direct you to ADA parking upon arrival. ADA Parking is available on a first-come, first-served basis, and are available to individuals with a state disabled parking permit.  If all ADA parking spots have been taken, guests with disabilities may be dropped off in front of the winery and parking will be offered in another location.

Please note that due to traffic restrictions and parking management, ride share vehicles are unable to access the winery property for approximately 45 minutes after the end of concerts and must pick up outside the property on 145th street.

Please call 425-488-1133 or email info@ste-michelle.com in advance with any accessibility questions.

There are portable bathrooms located on both sides of the Amphitheatre.

Indoor bathrooms can be accessed through the Visitor Center until wine sales close - approximately an hour and a half before the end of the show. 

Will Call is available for pick up at the North and South Gate Box Offices starting 2 hours prior to the show. Please bring your confirmation number and the purchaser’s photo ID to claim your tickets. If you are having an issue with your tickets, stop by either Box Office for assistance.

Artist merchandise is provided by the tour; some artists do not carry merchandise with them. If available, merchandise will be located inside the North Gate entrance of the Amphitheatre during the concert.

All lost and found items are kept in a secure location at the winery. During a concert please contact any of our security personnel to inquire about your item. Anytime following a show, please contact Lost and Found at 425-892-0129.

EMTs are available to assist with any medical emergency. Remember to wear shoes at all times for your safety.

There is no RV or camper parking available at Chateau Ste. Michelle. For information on hotels, restaurants or other attractions in the area, please contact Visit Woodinville Wine Country.

Chateau Ste. Michelle is located in Woodinville, Washington approximately 15 miles northeast of Seattle. Map & Driving Directions. The tasting room and grounds close 2.5 hours prior to the start of the concert to non-ticket holders. The Vintage Reserve Club loft and Vintage Reserve Club room will close early on concert days. Please call 800-866-6276 for exact times.